Car parks are a common place to run out of charge
Plenty of drivers arrive at a shop, a station or a hospital with the battery almost empty and find the charge points taken or broken. A car park is a good place to be stuck, compared with a road, because it is usually off the traffic. It can still be awkward for a mobile charger to reach, so the details matter.
What to tell us
The more of this you can tell us, the faster we can say yes or no:
- The name of the car park and the road it is on, or a postcode nearby
- The level and bay number, or what is nearby, such as a stair core or a sign
- Any height limit at the entrance, and whether it is a barrier car park
- Whether it is a public car park, a private one or a hospital or supermarket one
- Your car's make, model and year, and the battery percentage if the screen shows it
We confirm before we set off
Some car parks have height restrictions, barriers, permits or rules about who can bring equipment in. We can't promise to reach every one, and we'd rather say so on the call than turn up and not be able to help. We tell you the price on the call, before we set off, and we confirm we can reach the spot.
We only charge where it is safe to work. If the car is blocking a lane or an exit, tell us, and we'll talk through the safest way to do it.
Underground car parks and no signal
Underground and multi-storey car parks often have no phone signal on the lower levels. If you can't ring or send a message, walk to the entrance or the top level, where there is usually signal. Make a note of where the car is, then ring us from there.
A WhatsApp location pin shows where your phone is when you send it. In an underground car park that may be the entrance rather than the car, so also type the level and bay.
Stay safe while you wait
Wait somewhere safe, away from moving cars and ramps, and keep your phone on. If you've left the car, lock it, and keep the hazard lights on if it is in a place others might drive into. Don't try to push it. Once we've charged it, we can point you to the nearest working charge point to top up properly.
Published